These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Products (as defined below) are sold by Us to consumers/customers and/or users through this website (“Customers” or “Consumers” or “You”), www.Allibhavan.com (“AB Site”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Products from the AB Site. You will be required to read and accept these Terms of Sale when ordering Products. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Products through the AB Site. These Terms of Sale, as well as any and all Contracts, are in the English language only.
The following documents may also apply to your use of Our AB Site:
In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
|“Contract”||means a contract for the purchase and sale of Products, as explained in Clause 8;|
|“Food Products”||means the food including drinks products sold by Us through AB Site;|
|“Products”||means Food Products and Other Products including Services sold by US through AB Site;|
|“Other Products”||means goods other than Food Products such as equipment, tool, accessories, etc sold by US through AB Site;|
|“Services”||means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation) including delivery and/or collection service;|
|“Order”||means your order for Products;|
|“Order Confirmation”||means our acceptance and confirmation of your Order;|
|“Order Number”||means the reference number for your Order; and|
|“Store/Warehouse”||Alli Bhavan, 11-15 Market Place, Bexleyheath DA6 7DZ.|
|“We/Us/Our”||means LSA Retail Telscombe Ltd , a company registered in England under 10465246, whose registered address is 95 St Dunstan Hill, Cheam, Surrey SM1 2LW and whose main trading address of 11-15 Market Place, Bexleyheath DA6 7DZ for Alli Bhavan supermarket store.|
Our AB Site, www.Allibhavan.com, is owned and operated by LSA Retail Telscombe Ltd , a limited company registered in England under 10465246, whose registered address is 95 St Dunstan Hill, Cheam, Surrey SM1 2LW and whose main trading address of 11-15 Market Place, Bexleyheath DA6 7DZ for Alli Bhavan supermarket store.
Access to AB Site is free of charge.It is your responsibility to make any and all arrangements necessary in order to access AB Site.
Consumers may only purchase Products through AB Site if they are at least 18 years of age.
These Terms of Sale apply to consumers only and do not apply to customers purchasing Products in the course of business.
Please note that We currently only deliver within the United Kingdom.
We make all reasonable efforts to ensure that all descriptions and graphical representations of Products available from Us correspond to the actual Products that you will receive. Please note, however, the following:Images of Products are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays, lighting conditions, and the fact that foodstuffs will naturally vary in appearance;
Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Food Products, not to different Food Products altogether. Please refer to Clause 11 if you receive incorrect Food Products (i.e. Food Products that are not as described).For certain Food Product listed on Our AB Site, we provide descriptions to include list of major ingredients and we may also indicate where a Food product is suitable for vegetarian and/or vegan. We normally state if any Food Product contains (or may contain) any of the following which may cause allergies or intolerances. However, Food Product which does not contain such indication of any of the following may have one or more of those ingredients. So please note we cannot guarantee that they will be 100% free of such ingredients:
Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to Our negligence. It refers only to minor variations in the correct Goods, not to different Other Products. If you receive Other Products that are not as described, please refer to Clause 12.
Minor changes may be made to certain Other Products from time to time. This may happen between you placing your Order and the Other Products being dispatched. Minor changes may be made, for example, to reflect changes in relevant laws and regulatory requirements or to address particular technical or security issues. Minor changes will not change the main characteristics of the Other Products and will not affect your use of those Other Products.
Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Services, not to different Services altogether.Our Services are those described at Our AB Site, which mainly includes arranging delivery, logistics, packing, packaging and arranging collection of the Products.
We cannot guarantee that all Products will always be available. Where stock indications are provided on AB Site may not be accurate.We neither represent nor warrant that all Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Where availability indications are provided on Our AB Site may not be taken into account orders that have been placed by other customers during your visit to Our AB Site.
We make all reasonable efforts to ensure that all prices shown on Our AB Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.23 regarding VAT, however).All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you by call and/or in writing by text message and/or e-mail to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Products at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within seven (7) days, We will treat your Order as cancelled and notify you of this by a call to you and/or in writing by text message and/or e-mail to you.
AB Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will make Our reasonable effort to contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
Payment for Products, related delivery charges and other charges (where applicable) must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your Products.We accept the online payments as detailed and indicated on Our AB Site.
All Products purchased through AB Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 16).If We are unable to deliver the Products on the delivery date, the following will apply:If no one is available at your delivery address to receive the Products and the Products cannot be posted through your letterbox, We will leave a delivery note (or will inform you by call or e-mail) explaining how to rearrange delivery or where to collect the Products;
We advise customers to open their parcel as soon as they receive it. All fresh vegetables, fresh food and/or fresh meat/fish should be stored in a refrigerator and any frozen items should be put into a freezer upon delivery. If you are not happy with any item, please get in touch with US through our customer service as detailed at Our AB Site within 24 hours of receiving the parcel. Please note that photo proof is needed for any quality complaints.
We provide goods that are of reasonable quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).
We always use reasonable endeavours to ensure that Our Services shall meet the level of the quality as described at Our AB Site (including but not limited to deliveries, packing, packaging, logistics, arranging collection of the Products). If, however, there is a problem with the Services please contact Us as soon as is reasonable possible via Our customer service and the contact details of Our customer service are detailed at Our AB Site.
You may cancel an Order (and receive a full refund of any sums already paid) within 24 hours from your successful payment for the Order but any event before we dispatch your Products. Orders cannot be cancelled after this time or once they have been dispatched.
In each case, providing Us with your name, address, email address, telephone number, and Order Number.
Please note that, due to the perishable nature of the Food Products that we sell, you will not have a right to cancel under the 14 day “cooling-off” period given to consumers under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel after receiving Food Products if there is a problem with them, as set out in Clause 11, but you cannot cancel merely because you have changed your mind.
We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
We are a retailer of the Products and we therefore shall not be liable nor responsible for death or personal injury or damage to property arising out of, or in connection with, the use of the Products or any defects in the Products (only to the extent that such defects are attributable to the acts or omissions of Ours) as these liabilities and responsibilities shall be held by the relevant manufactures of the relevant Products.
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control. If any event described under this Clause 16 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
In each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible.
If you wish to contact Us with general questions or complaints, you may contact Us by telephone at <<insert telephone number>>, by email at INFO@AlliBhavan.com, or by post at Helpdesk, Alli Bhavan, 11-15 Market Place, Bexleyheath DA6 7DZ.
We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint. All complaints are handled in accordance with Our complaints handling policy and procedure, which shall be made available on request. If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways: